Now available: Claim and recall service directly via webshop
Now available: Claim and recall service directly via webshop
Advantages:
- Fast & easy – Submit complaints directly in the online store with just a few clicks
- Directly linked to your order – No lengthy explanations needed
- Fewer follow-up questions – All important information is requested directly
- Upload images directly – Document damage or issues immediately
- Everything in one place – Order, complaint, and communication all in one place
Here’s how it works:
1. Directly via the link on your invoice
You will now find a direct link to the complaint form on every invoice. With just one click, you can quickly and easily access the complaint form.
2. Alternatively, via your customer account
Log in to your account and click on „Complaints“.
3. Select an invoice
Find the invoice you want, view the invoice details, and select the appropriate item for your complaint.
4. View existing complaints
In the “Complaints” section, you can not only create new complaints but also view existing cases at any time.
5. Confirmation via email
After successful submission, you will automatically receive a confirmation email.
Questions or issues with the process?
We’re happy to help! Give us a call or send us an email with your request:
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Even more accessible – our new call-back servicee
To help you get support even faster and more conveniently, we are now offering our new callback service.
If you’re unable to reach us directly by phone, you can simply click the “Callback” button on our homepage.
In just a few steps, enter your name, your phone number, and a brief description of your request—our team will then get back to you personally as soon as possible.
This way, you can easily get the support you need—exactly when it’s most convenient for you.
